Shipping policy
Processing Time
All Bass Braids products are handmade to order.
Please allow:
3–7 business days for processing before shipment.
During high-volume periods (festival season, holidays, launches), processing times may extend.
You will receive a shipping confirmation email once your order has been dispatched.
Shipping Times
Shipping times are separate from processing times.
Estimated delivery after shipment:
Canada
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Standard Shipping: 3–10 business days
United States
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Standard Shipping: 5–12 business days
International
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7–21 business days depending on destination
Delivery times are estimates only and are not guaranteed.
Shipping Delays
Bass Braids is not responsible for delays caused by:
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Postal carriers
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Weather
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Customs processing
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Strikes
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High seasonal volume
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Incorrect shipping addresses
Once your order has been shipped, delivery is handled by the carrier.
Customs & Duties (International Orders)
International customers are responsible for:
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Customs fees
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Import duties
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Taxes
These are determined by your country and are not included in your purchase price.
Bass Braids is not responsible for customs delays.
Lost or Stolen Packages
Bass Braids is not responsible for:
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Lost packages
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Stolen packages
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Packages marked as delivered
If your tracking shows delivered but you did not receive it, please contact your local postal service.
Incorrect Address
Please double-check your shipping address at checkout.
Bass Braids is not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned due to an incorrect address:
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Customer must pay reshipping costs
Tracking
Tracking is provided when available.
Some lower-cost international shipping options may not include tracking once the parcel leaves Canada.
Shipping to Events / Deadlines
If you need your order for:
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A festival
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Event
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Specific date
Please order early.
Bass Braids does not guarantee delivery by a specific date.
Shipping Questions
If you have any questions about shipping: