Terms of service

OVERVIEW

Welcome to Bass Braids.

The terms “we”, “us” and “our” refer to Bass Braids. Bass Braids operates this website and online store to provide handmade festival hair accessories and related products (the “Services”).

Our store is hosted on Shopify, which allows us to sell our products to you.

By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or Services.

1. Eligibility

By using this site, you confirm that:

  • You are at least the age of majority in your province or territory, or

  • You are using the site under the supervision of a parent or guardian.

2. Products

All Bass Braids items are handmade.

We do our best to accurately display colours and styles, but:

  • Colours may appear differently depending on your screen

  • Because items are handmade, slight variations may occur

These variations are normal and part of the uniqueness of handmade products.

We reserve the right to:

  • Limit quantities

  • Modify or discontinue products at any time

3. Orders

When you place an order, you are making an offer to purchase.

Orders are only accepted once payment is processed.

We reserve the right to cancel or refuse any order, including if:

  • Product availability changes

  • Pricing errors occur

  • Fraud or unauthorized activity is suspected

Once an order is placed, cancellations may not be possible if production or shipping has begun.

Refunds and exchanges are governed by our Refund Policy.

Products are intended for personal use only and not for resale.

4. Pricing & Payment

All prices are listed in CAD unless stated otherwise.

Prices do not include:

  • Shipping

  • Applicable taxes

  • Customs or import fees (for international orders)

You agree to provide accurate billing and payment information.

5. Shipping

Delivery times are estimates only.

Bass Braids is not responsible for delays caused by:

  • Postal carriers

  • Customs

  • Weather

  • Strikes

  • Events outside our control

Once an item is shipped, responsibility transfers to the carrier.

6. Intellectual Property

All content on this site including:

  • Photos

  • Product designs

  • Branding

  • Logos

  • Text
    belongs to Bass Braids.

You may not copy, reproduce, or use our content without permission.

7. Third-Party Services

Our store is powered by Shopify.

All purchases are made directly with Bass Braids — not Shopify.

Shopify is not responsible for:

  • Product quality

  • Shipping issues

  • Customer disputes

8. User Feedback

If you submit reviews, photos, or tagged content featuring Bass Braids products, you grant us permission to repost or use this content for marketing purposes.

We will never sell your content.

9. Errors

Occasionally, errors may occur in:

  • Pricing

  • Descriptions

  • Availability

We reserve the right to correct errors and cancel orders if necessary.

10. Prohibited Use

You may not use our site for:

  • Fraud

  • Harassment

  • Illegal activity

  • Attempting to hack or disrupt the store

Violation may result in denied service.

11. Disclaimer

Our products are provided “as is”.

We do not guarantee:

  • Exact colour matching

  • Exact braid thickness

  • Identical handmade results

Bass Braids is not liable for:

  • Allergic reactions

  • Improper use of products

12. Limitation of Liability

To the fullest extent permitted under Canadian law, Bass Braids is not liable for:

  • Indirect damages

  • Lost profits

  • Delivery delays

  • Third-party carrier issues

13. Governing Law

These Terms are governed by the laws of British Columbia, Canada.

14. Changes

We may update these Terms at any time.

Continued use of our site means you accept any updates.

15. Contact

Questions about these Terms?

bassbraidsvancouver@gmail.com

Business Name: Bass Braids
Location: Vancouver, British Columbia, Canada